14 Dec
Posted by: Bryan in: Events, New media tools, PodCamp, Podcasting
As mentioned in a post here earlier this week, I was invited to talk about podcasting — and specifically, my experiences in helping to organize the first-ever PodCamp last September — last night on John C. Havens’ new series on TalkeShoe.
First, the good:
* I was nervous going into the event, but that nervousness went away after just a couple of minutes. After all, I was able to gab away about podcasting, a subject I’m unquestionably passionate about!
* John, who also blogs and podcasts at the About.com Guide to Podcasting, was an excellent host. He made sure that fellow guest Leesa Barnes and I each had plenty of “mic” — ehr, telephone — time, and he also worked in questions from the call-in audience with aplomb. The result was a wide-ranging discussion of unconferences, best practices for planning and organizing future PodCamps, and the creativity of the new-media community.
* It’s easy to subscribe to the show’s RSS feed, and the call was converted into an .mp3 and in my iTunes account when I woke up this morning. Excellent feature.
Now, the not-so-good:
TalkShoe. Quite simply, I couldn’t get the TalkShoe application to run on my Mac mini. While I was able to participate in the call without a problem — I only needed my telephone for that — I couldn’t view the associated text chat or see the names of anyone else connected to the call or listening online. A potentially rich interactive experience was reduced to a phone call.
Now I have both a PC and a Mac at home, but the Mac is in much better condition and was my computer of choice for the evening. But here’s what happened: first, TalkShoe wouldn’t load in Firefox (almost always my browser of choice). Strike two. Then, I was told TalkShoe doesn’t work with Firefox on the Mac (why not???) and to try Safari instead. No dice there, either. Strike three. In between I even tried restarting my computer. Eventually, I was stuck with an error message on my desktop, inside a pop-up window that wouldn’t close until I — again — restarted my computer.
So what was strike one? Back on September 22, I dialed into TalkShoe to listen to a call that Christopher Penn, host of the Financial Aid Podcast, had scheduled. Do you see where this is heading? The “conference bridge” failed, and there was no call.
I have no doubt that TalkShoe’s intentions are good. In fact, I’m forever grateful to the company for its generous $500 donation toward PodCamp. But for the forseeable future, I won’t be using — or considering — TalkShoe’s services.
My advice? If you want to host a call for multiple people with integrated text chat that you can turn into a podcast, go with Skypecasts. The couple I’ve been a part of have worked just fine.
Technorati Tags: John C. Havens, PodCamp, TalkShoe, Leesa Barnes, Skypecasts
4 Responses
Dave Nelsen - TalkShoe CEO
15|Dec|2006 1Bryan,
I’m sorry that you had problems with our system.
I could go into a long rant about how hard it is to build Java apps that run cleanly on several different browsers, on a variety of different hardware platforms, on many different operating systems… but it really doesn’t matter when it didn’t work for you.
Or I could complain about you recommending Skypecasts that have just a limited version (fewer participants; no audio streaming; etc.) of the functionality that you had no problem with on TalkShoe (calling in)… but that accomplishes little.
So instead, I’ll apologize that our service did not work for you and ask you to give it another shot. While we are still in beta, it is tremendously valuable to have users work with us to find and help eliminate problems, smoothing the way for others. I’d be happy to make the necessary support and/or engineering staff available to work thru the problem. Please feel free to call me directly on my mobile phone at 412-779-2788 and we’ll get started.
Christopher Penn, Financial Aid Podcast
15|Dec|2006 2Dave and Bryan,
The trick with any service is setting expectations to match what can be reliably delivered. We run into this a LOT at the Student Loan Network when it comes to our consolidation product, which can take anywhere from 15 days (rare) to 180 days (also rare). With a spread of time like that, it’s hard to set expectations, so we try to underpromise and overdeliver.
The “problem” with a service like Talkshoe is that it’s exceptionally promising. Mark Juliano did a great job at PodCamp Boston of building excitement about the service and talking about its capabilities, like 10,000 participant simultaneous calls on the conference bridge, etc. Hearing and watching him demo the technology built expectations about the service that it may not be able to fully deliver to everyone all the time (or close to it).
To remediate the problem, I’d offer the suggestion to eliminate the need for the client software separate from a web page, or offer a web-based service (Talkshoe Lite?) which might not have 100% of the Java client but might deliver results more reliably.
Also, a more obvious “not only is this software in beta, but it’s old school beta where your computer could very well light on fire” beta message might be helpful. The unfortunate reality is that Google’s beta, which a lot of Web 2.0 views as the standard for beta, is more reliable than old school beta, where your hard drive could very well disappear for no good reason.
Christopher S. Penn, The Financial Aid Podcast
A Publication of the Student Loan Network
On-demand financial aid internet radio, no iPod required
http://www.FinancialAidPodcast.com
http://www.StudentLoanNetwork.com
Dave Nelsen - TalkShoe CEO
16|Dec|2006 3Christopher,
I like the thoughts and counsel. We’d love to have a version of TalkShoe Live that runs as part of our website and therefore requires no download or client execution. However, the state of the art is not there yet to provide this much functionality via a website. We’ll get there someday (e.g., AJAX is a promising technology).
Your “lite” idea is a very interesting one. We’ll look into this. I had not thought of it before but there is already an “ultra-light” version of TalkShoe Live. You can run a Talkcast using just your phone. Press *2*1 to start recording and tell your callers to use *6 to mute and unmute themselves.
By the way, just so that we don’t scare people, TalkShoe Live is a well-behaved client that comes with a complete uninstaller. It is tested extensively and we’re aware of no case where it caused damage to someone’s computer.
Bryan Person, Bryper.com
16|Dec|2006 4Dave:
So pleased that you’re eagerly jumping into this discussion. While I would guess that the problems with TalkShoe are not necessarily the norm, in this fast-moving digital world with seeminly alternatives galore, they can easily be enough to drive me — or anyone experiencing similar difficulties — away.
The two big Skypecasts I’m thinking of worked just fine. I didn’t need or want to use a phone to call in. My recollection is that we had about 20 folks on each of the casts, and the hosts were able to turn on/mute speakers as they pleased. I don’t know what the capacity is on a Skypecast, but we certainly didn’t hit it. There were lively text chats on both the casts as well.
Chris is exactly right: the promise from TalkShoe is off the charts, and it’s pretty natural to get disappointed quickly when reality and hype don’t come anywhere close to meeting.
That said, Dave, I appreciate your willingness to reach out here, and I will take you up on that offer. I’ll call you next week, and then I’ll see if Chris and I can’t work together to host a live show in January about the promise and direction of new media. Up for it, Chris?
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