A nice “Small Business Matters” column by Jennifer Heldt Powell in today’s Boston Herald about the benefits of business blogging: “Blogs offer big bang to small biz” (gotta love those Herald headlines).
Both Chris Brogan and I are mentioned in the story. Here’s my quote:
“[Blogging] is an open conversation with customers,” said Bryan Person, a [...]

The MBTA needs a blog.
I can’t be the only rider of Boston’s public transportation system who doesn’t yet have a full grasp of some of of these pressing issues and questions:

The proposed substantial fare increase in January 2007, only three years after the last hike
The difference between the CharlieCard and CharlieTicket
Why some stations now accept [...]